Terms of Service

These Terms of Service govern your use of Taskyvo’s website, mobile applications, and related services (the “Platform”). They explain how customers (“Customers”) book independent service professionals (“Task Pros”), how bookings and payments work, and the rules that apply to everyone using Taskyvo. By creating an account, booking or offering a service, or otherwise using the Platform, you agree to these Terms and the policies presented with the relevant feature. If you do not agree, do not use the Platform.

1. Taskyvo Is a Marketplace

Taskyvo provides an online marketplace that helps Customers find and book independent Task Pros for local services. Taskyvo does not itself perform the services. A Task Pro, not Taskyvo, is responsible for the work they agree to perform, including its quality, safety, timing, and legality. Taskyvo does not supervise or control how a Task Pro performs a service and is not the employer, partner, joint venturer, or agent of a Task Pro.

Task Pros operate their own independent businesses. They choose whether to accept a booking, set their own service rates, and may offer services outside Taskyvo. A booking creates a service arrangement between the Customer and the Task Pro. Taskyvo facilitates discovery, booking, communications, payment processing, and support, but does not guarantee that a particular Task Pro will be available or that a service will meet a Customer’s expectations.

2. Accounts and Eligibility

You must be at least 18 years old, able to enter a binding agreement, and provide accurate, current information to create or use an account. Keep your login credentials secure, update your information when it changes, and do not share or transfer your account. You are responsible for activity conducted through your account unless applicable law provides otherwise. Contact Taskyvo promptly if you suspect unauthorized access.

You may use the Platform only for lawful purposes and in accordance with these Terms. Do not create multiple or misleading accounts, impersonate another person, interfere with the Platform, or use another person’s payment method without permission.

3. Services and Booking Agreements

Taskyvo may offer categories such as furniture assembly, moving assistance, cleaning, organization, yard work, mounting and installation, delivery and errands, packing, general labor, and Senior Care. Available categories can vary by location and may change.

A Task Pro must offer only services they are qualified and legally permitted to perform. Unless a listing expressly states otherwise and all required licenses and approvals are in place, Taskyvo is not a place to request or provide medical, nursing, licensed trade, or other regulated services. Senior Care listings are for non-medical assistance only. Do not use Taskyvo to request emergency services; call 911 or the appropriate emergency service.

Before a booking is confirmed, the Platform will show the service, Task Pro, scheduled time, rate, Taskyvo fee, minimum billable time, and other known charges. The Customer and Task Pro are responsible for confirming the task description, location, access instructions, supplies, and any special requirements through the Platform. A Task Pro may accept or decline a request. Do not assume a booking is confirmed until the Platform says it is confirmed.

Changes to the scope, time, materials, expenses, or price must be agreed to by both parties through the Platform before the additional work or expense is incurred. Task Pros may not charge a Customer for unapproved work or expenses.

4. Task Pro Requirements and Onboarding

To offer services, a Task Pro must complete the onboarding steps shown in the Platform, provide accurate identity and payout information, pass Taskyvo’s required background-check review, and maintain any required licenses, registrations, permits, and insurance. Task Pros remain responsible for their qualifications, legal compliance, taxes, tools, transportation, expenses, and work practices.

Task Pros must pay a one-time, non-refundable $35 onboarding fee before they can be listed or booked. The fee covers background-check processing, identity and profile verification, and administrative processing. Payment does not guarantee approval or activation. Any background-check authorization and legally required notices will be presented separately from these Terms. A completed or passed background check is not a guarantee of a Task Pro’s safety, conduct, skill, or suitability for a particular task.

Task Pros must promptly tell Taskyvo about material changes that could affect eligibility, including a relevant criminal conviction, loss of a required license, or inability to complete an accepted booking safely. Taskyvo may ask for updated information or repeat a check where permitted by law.

5. Rates, Taskyvo Fee, and Customer Payments

Task Pros set their own hourly service rates and receive 100% of the service-rate amount earned for completed, billable work, subject to payment processing, refunds, chargebacks, and other adjustments allowed by these Terms. Taskyvo does not deduct a commission from a Task Pro’s hourly service rate.

Customers pay the Task Pro’s hourly service rate plus Taskyvo’s booking fee of $18 per billable hour, along with applicable taxes and any other amount shown before booking. The fee is charged to the Customer and is separate from the Task Pro’s rate. Taskyvo may change its fee for future bookings; the fee shown when a booking is placed applies to that booking unless the Customer agrees to a change.

A booking has a one-hour minimum. At booking, the Customer pays the amount for the first billable hour, including the Task Pro’s rate and Taskyvo’s fee. This first-hour payment is credited toward the final booking total and is not charged a second time. The Customer authorizes Taskyvo and its payment processor to charge the payment method for the amount shown at booking and for additional billable time, approved expenses, taxes, or other charges the Customer authorizes through the Platform.

Task Pros must use the Platform to record task start and completion. With device permission, the Task Pro’s location may be used to support these records. Taskyvo may use booking details, communications, payment records, and available task-time information to calculate charges or review a dispute. A Task Pro’s task-completion entry does not prevent a Customer from reporting a concern.

Payments and payouts are processed through third-party payment providers, including Stripe and Stripe Connect. You may also be subject to the payment provider’s terms. Taskyvo does not store full payment-card credentials. A payment may be delayed, declined, reversed, or held for review for security, legal, processor, or dispute reasons. Customers must keep a valid payment method on file and pay all amounts due for a booking.

6. Task Pro Payouts

After a Task Pro records a booking as complete, Taskyvo applies a 24-hour post-completion hold before initiating the Task Pro’s payout. Taskyvo may extend a hold when a payment is under review, a Customer reports a problem, a charge is reversed or disputed, fraud is suspected, or a legal or payment-provider requirement applies. After the hold, the payout is subject to Stripe Connect verification, processing schedules, bank processing times, and any applicable adjustments. Task Pros must complete payout onboarding and keep their payout information accurate.

The 24-hour hold is a payment-processing and review period; it is not a promise that funds will be available in a Task Pro’s bank account exactly 24 hours after completion. Taskyvo may recover an erroneous or duplicate payout, or amounts associated with a refund, chargeback, fraud, or other amount owed, to the extent permitted by law and the payment-provider terms.

7. Cancellations, Rescheduling, and No-Shows

A Customer may cancel or request a reschedule through the Platform. If a Customer cancels more than 24 hours before the scheduled start, the first-hour payment will be refunded. If the Customer cancels within 24 hours of the scheduled start, the first-hour payment is non-refundable and may be applied as the cancellation amount. The Platform will show the applicable cancellation deadline and amount when the Customer initiates a cancellation. Rescheduling is subject to the Task Pro’s availability and confirmation.

If a Task Pro cancels or does not arrive, the Customer may ask Taskyvo to help find a replacement Task Pro or request a refund of amounts paid for work not performed. If a Customer is unavailable, provides incorrect access information, or prevents the Task Pro from beginning the task, the Customer should contact Taskyvo promptly; any cancellation charge will be determined under the policy shown in the Platform and applicable law.

If work has begun, the Customer and Task Pro should document the work completed and contact Taskyvo promptly about any cancellation or payment concern. Refunds for partially completed work will be reviewed based on the booking, work completed, communications, and applicable law.

8. Disputes, Refunds, and Chargebacks

If you believe a charge is incorrect, a service was not performed as agreed, or another user violated these Terms, contact Taskyvo through the support method shown in the Platform as soon as possible. Provide relevant details and supporting records. Taskyvo may review Platform messages, booking details, task-time information, payment records, and information from the parties; request more information; pause a payout; or facilitate a refund or other adjustment where appropriate.

Taskyvo’s review does not guarantee a particular outcome and does not replace rights you may have under law or through your payment provider. Do not submit a chargeback for a charge you authorized without first contacting Taskyvo, unless required by your card issuer or applicable law. Nothing in these Terms limits rights that cannot legally be waived.

9. Off-Platform Transactions

Bookings arranged through Taskyvo must be paid through the Platform. Customers and Task Pros may not use Taskyvo to arrange a booking and then move payment off-platform to avoid Taskyvo’s fee, payment controls, or support process. Taskyvo may restrict or close accounts involved in payment circumvention and may decline platform support for off-platform work, subject to applicable law.

10. Safety and User Conduct

Treat other users respectfully. Do not harass, threaten, discriminate against, exploit, or defraud another person; submit false reviews or booking information; request unlawful services; or use the Platform to distribute harmful, infringing, or misleading content. Do not ask a Task Pro to perform work outside the agreed scope or in unsafe or unlawful conditions.

Taskyvo may review reports, restrict communications, remove content, pause a booking or payout, or suspend or close an account when reasonably necessary to protect users, investigate potential violations, comply with law, or maintain the Platform. If you face an immediate safety emergency, contact local emergency services first.

11. Reviews, Messages, and User Content

You are responsible for content you submit, including profile information, photos, task descriptions, messages, and reviews. Reviews should reflect your genuine experience and may not contain threats, private information, false statements, or content unrelated to the service. Taskyvo may remove or restrict content that violates these Terms or applicable law.

You keep ownership of content you submit. You grant Taskyvo a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and use that content as needed to operate, improve, and promote the Platform, subject to the Privacy Policy and applicable law. This license ends when the content is deleted from the Platform, except for copies retained in backups or records or content already shared with others.

12. Privacy and Communications

Taskyvo handles personal information as described in its Privacy Policy. The Platform may use account, booking, location, payment, and communications information to operate bookings, provide support, protect users, process payments, and comply with law. Task Pros may receive Customer information needed to perform an accepted booking and may use it only for that booking and related legal obligations.

Taskyvo may send transactional communications about accounts, bookings, payments, safety, and support. Where required, marketing messages will require consent and will include an available opt-out. Message and data rates may apply. You can manage device permissions, such as location access, through your device settings; disabling permissions may limit related features.

13. Intellectual Property and Platform Use

Taskyvo and its licensors own the Platform, its software, design, branding, and content other than user-submitted content. You receive a limited, revocable, non-transferable license to use the Platform for its intended purpose. You may not copy, modify, reverse engineer, scrape, interfere with, or misuse the Platform, or use Taskyvo’s name or marks without written permission.

14. Suspension and Termination

You may stop using the Platform and close your account through the available account controls or by contacting support. Taskyvo may suspend or terminate access for a violation of these Terms, a safety or fraud concern, legal requirements, unpaid amounts, or a risk to users or the Platform. We may also discontinue or change Platform features. Sections that by their nature should continue after account closure—including payment obligations, intellectual-property provisions, disclaimers, liability limits, and dispute provisions—will remain in effect.

15. Disclaimers

To the fullest extent permitted by law, the Platform is provided “as is” and “as available.” Taskyvo does not guarantee uninterrupted access, the availability of a particular Task Pro, or the quality, safety, legality, or result of services performed by independent Task Pros. Any background-check status, profile, rating, or review is information to help users make their own decisions; it is not a certification or guarantee by Taskyvo.

Nothing in these Terms excludes a warranty, right, or remedy that applicable law does not allow us to exclude.

16. Limitation of Liability

To the fullest extent permitted by law, Taskyvo will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, lost profits, or loss of data arising from or related to the Platform or a service arranged through it. To the fullest extent permitted by law, Taskyvo’s total liability for claims arising from the Platform will not exceed the greater of $100 or the Taskyvo fees you paid during the 12 months before the event giving rise to the claim.

These limits do not apply where prohibited by law or to liability that cannot legally be limited. They do not limit a Customer’s obligation to pay a Task Pro for completed work or any party’s liability for fraud, intentional misconduct, or other liability that cannot legally be limited.

17. Indemnification

To the extent permitted by law, you are responsible for claims, losses, and reasonable costs caused by your breach of these Terms, misuse of the Platform, violation of law or another person’s rights, or—if you are a Task Pro—your services, workers, or business. This section does not require you to indemnify Taskyvo for Taskyvo’s own negligence or misconduct where applicable law prohibits that result.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules, except where federal law or another mandatory law applies. Before filing a legal claim, you and Taskyvo agree to try in good faith to resolve the issue by contacting Taskyvo support. If it is not resolved, a claim may be brought in a court with jurisdiction in Texas, unless applicable law requires a different forum. This section does not waive any non-waivable consumer rights.

19. Changes to These Terms

Taskyvo may update these Terms as the Platform or its practices change. We will post the updated Terms and revise the effective date. If a change materially affects your rights, we will provide any notice required by law. Your continued use after the updated Terms take effect means you accept them, to the extent permitted by law.

20. Contact Taskyvo

For questions about these Terms, bookings, or account issues, contact Taskyvo at support@taskyvo.com or through the support option in the Platform.

• Email: support@taskyvo.com
• Mail: Taskyvo, 314 Sawdust Rd Suite 117, Spring, TX 77380
• Website: https://taskyvo.com