Privacy Policy

Taskyvo is an online marketplace that helps customers find and book independent local professionals. This Privacy Policy explains how Taskyvo (“we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you use taskyvo.com, our mobile applications, and related services (collectively, the “Platform”). It also explains choices and rights that may be available to you under applicable privacy laws.

By using the Platform, you acknowledge this Privacy Policy. If you do not agree with our practices, please do not use the Platform.

1. Information We Collect

The information we collect depends on whether you use Taskyvo as a customer, a professional, or a visitor.

Information you provide

We may collect:

• Account and contact information: name, email address, phone number, password or authentication details, and account preferences.
• Professional profile information: profile or display name, photograph, biography, services, skills, hourly rates, minimum booking requirements, service area, availability, and other information you choose to display.
• Customer and booking information: service requested, task description, date and time, service address or ZIP code, messages, photos, booking history, cancellations, reviews, and support requests.
• Professional onboarding and screening information: information needed to set up a professional account, confirm eligibility, and initiate a background or identity check. Depending on the screening process, this may include date of birth, address history, government identification, or other information. Our screening provider may collect some information directly from you and provide Taskyvo with a report, result, or status.
• Payment and payout information: payment and transaction details needed to collect customer payments and pay professionals. Our payment provider, currently Stripe, processes payment card and bank account credentials. Taskyvo may receive transaction records and limited payment or payout details, such as payment status, amount, timing, and account status.
• Communications and invitations: messages sent through the Platform, communications with support, and information used to send or respond to a professional invitation, such as the sender’s account and the recipient’s email address.
• Optional information: survey responses, promotional entries, or other information you choose to submit.

Please do not include sensitive personal information in task descriptions, messages, or public profile fields unless it is necessary to arrange the service.

Information collected automatically

When you use the Platform, we may collect technical and usage information, such as your IP address, device and browser type, operating system, approximate location derived from your IP address, pages viewed, actions taken, referring page, and the date and time of access. We may use cookies or similar technologies to support sign-in, security, preferences, and site operations. If we use optional analytics or advertising technologies, we will provide any choices required by applicable law.

Location information

Taskyvo may use a professional’s device location, with the professional’s permission, to support task-related features such as confirming arrival or recording task start and completion. Location use is limited to the features and time periods described in the app or device permission prompt. You can control device location permissions through your device settings, although turning them off may prevent some task features from working.

Information from other sources

We may receive information from other users involved in a booking, payment processors, identity or background screening providers, authentication providers such as Google if you choose Google sign-in, and service providers that support the Platform. If you use Google sign-in, Google may provide the basic account information needed to authenticate you, such as your email address and Google account identifier, subject to the permissions shown in the sign-in flow. We do not request access to Gmail or Google Drive to sign you in. We may combine this information with information collected directly from you.

2. How We Use Information

We use personal information to:

• create and manage accounts and authenticate users;
• display professional profiles and help customers find and book services;
• facilitate bookings, scheduling, in-platform communications, payments, refunds, tips, and professional payouts;
• provide onboarding, identity verification, and background screening for professionals;
• support task safety, fraud prevention, dispute resolution, and Platform integrity;
• provide customer service and respond to questions or complaints;
• send service announcements, booking updates, security messages, and other transactional communications;
• send marketing communications where permitted, subject to your choices;
• operate, troubleshoot, analyze, and improve the Platform;
• enforce our agreements, protect rights and safety, and comply with legal obligations; and
• carry out other purposes disclosed to you when information is collected or with your consent.

3. How Information Is Shared

We may disclose personal information in these circumstances:

• Between customers and professionals: We share information needed to arrange and perform a booked service. A professional may receive the task details, schedule, service location, and relevant customer communications. Customers may see professional profile details, service offerings, rates, availability, and reviews. Information shown publicly on a profile or review is visible as described in the Platform.
• With service providers: We use vendors to host and operate the Platform, process payments and payouts, provide identity or background screening, send email or text messages, provide customer support, prevent fraud, and perform analytics or technical services. They may process information on our behalf for the services they provide.
• With payment providers: Stripe processes payment card and payout bank information. Taskyvo receives information needed to administer transactions and bookings. Payment providers’ handling of your information is also subject to their own privacy terms.
• With screening providers: When a professional requests onboarding and authorizes screening, we may share the information needed to conduct the screening. The screening provider may provide us with screening results or status as permitted by law and the applicable authorization.
• For legal, safety, and security reasons: We may disclose information when reasonably necessary to comply with law or legal process, respond to lawful requests, protect users or the public, investigate suspected fraud or misuse, enforce our agreements, or establish or defend legal claims.
• Business transfers: Information may be transferred as part of a merger, financing, reorganization, acquisition, bankruptcy, or sale of some or all of our business or assets.
• At your direction or with your consent: We may share information for another purpose when you ask us to or consent to it.

We do not sell personal information for money. If our use of advertising or analytics technologies is treated as a sale, sharing, or targeted advertising under a privacy law, we will provide the applicable notice and choices.

4. Public Profiles, Reviews, and Messages

Information you choose to include in a public professional profile, review, or other public Platform area may be seen by people who visit the Platform and may be copied or shared by others. Do not publish personal contact details or sensitive information unless you intend it to be public. Messages and task-related content may be accessible to the people participating in the relevant booking and to personnel or service providers who need access to support, protect, or operate the Platform.

5. Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, protect the Platform, understand usage, and improve performance. You can control some cookies through your browser settings. Blocking essential cookies may affect sign-in or other Platform functions. If we use nonessential technologies that require consent or an opt-out, we will provide the relevant controls.

6. Data Retention

We keep personal information for as long as reasonably needed to provide the Platform, maintain account and transaction records, resolve disputes, enforce agreements, protect the Platform, and meet legal, tax, accounting, or reporting obligations. Retention periods vary based on the type of information and why it was collected. When information is no longer needed, we will delete it, deidentify it, or securely dispose of it where appropriate, subject to legal requirements and legitimate recordkeeping needs.

7. Your Choices and Privacy Rights

You can update certain account and profile information through your account settings. You may opt out of promotional emails using the unsubscribe link. If we send promotional texts, you can follow the instructions in the message, such as replying STOP where available. We may still send transactional messages about accounts, bookings, payments, safety, or support.

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, deletion of, or a portable copy of certain personal information. You may also have the right to opt out of targeted advertising, certain data sharing or sales, or certain profiling, and to appeal a decision about a privacy request. Where we process information based on consent, you may withdraw consent. These rights may be subject to exceptions, and we may need to verify your identity before responding.

To submit a privacy request, contact us at support@taskyvo.com. If you are a professional, deleting information needed to complete a screening, payout, or legal obligation may affect your ability to use some Platform features.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, app, or transmission method can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and notifying us promptly if you believe your account has been accessed without authorization.

9. Children’s Privacy

The Platform is intended for adults and is not directed to children under 18. Children may not create accounts, offer professional services, or book services through Taskyvo. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, contact us so we can review and take appropriate steps.

10. Third-Party Services and Links

The Platform may link to or integrate with third-party websites and services, including sign-in, payment, and screening providers. Their privacy practices are governed by their own notices and terms. We encourage you to review those notices before providing information directly to them.

11. Changes to This Policy

We may update this Privacy Policy as our services or practices change. We will post the revised policy on the Platform and update the effective date. If a change materially affects how we use or disclose information already collected, we will provide any notice or choice required by law.

12. Contact Us

Taskyvo is responsible for this Privacy Policy.

For questions or privacy requests, contact:

• Email: support@taskyvo.com
• Mail: Taskyvo, 314 Sawdust Rd Suite 117, Spring, TX 77380
• Website: https://taskyvo.com